Shipping Policy
Every Witty Harbor item is printed to order, so your order moves through two separate stages: production and delivery. The timeline below covers both.
1. Production time
Nothing sits in a warehouse waiting for you — we print it once you order.
- T-shirts, hoodies, sweatshirts and other printed apparel: 3–5 business days.
- Embroidered pieces, mugs, tumblers, blankets and hand-finished items: 5–10 business days.
- Personalised items with custom text or names: add 1–2 business days for proofing.
Production time does not include weekends or public holidays, and it starts the day after your payment clears.
2. Delivery time
| Destination | Standard | Express |
|---|---|---|
| United States | 6–12 business days | 4–8 business days |
| Canada, UK, EU, Australia | 10–20 business days | 7–12 business days |
| Rest of world | 14–28 business days | 7–14 business days |
Total time to your door = production time + delivery time.
3. Shipping rates
- Flat-rate shipping is calculated at checkout before you pay — you will never be billed extra afterwards.
- Free standard shipping on orders over $50.
- Orders containing several items may arrive in more than one parcel at no extra cost to you.
4. Tracking your parcel
As soon as your parcel leaves our print partner you will receive a confirmation email containing a tracking number. Tracking information can take 2–4 days to start updating after the label is created — this is normal and does not mean the parcel is lost.
5. Wrong or incomplete addresses
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will happily re-ship it once the reshipping cost has been covered. If you spot a mistake, contact us within 12 hours of ordering and we will correct it before production starts.
6. Delays, customs and duties
Peak seasons, weather events and carrier backlogs can add a few days to the estimates above. International parcels may also be held by customs. Any import taxes, duties or handling fees charged by your country are set by your local authorities, are not included in our prices, and remain the responsibility of the recipient.
7. Lost parcels
If tracking has not moved for 15 consecutive business days, get in touch. We will open an investigation with the carrier and, once the parcel is confirmed lost, we will reprint and reship it or refund you in full — your choice.
Questions?
Send us a message through our contact page with your order number and we will get back to you within 1–2 business days.