FAQ
Ordering
How do I place an order?
Pick your design, choose your size and colour, add any custom text if the product offers it, and add it to your cart. When you are ready, go to checkout, enter your shipping address and pay. You will get a confirmation email within a few minutes.
Can I change or cancel my order?
Yes — within 12 hours of placing it, as long as production has not started. Message us through the contact page with your order number. After that the item is already being printed and cannot be changed.
I did not get a confirmation email.
Check your spam and promotions folders first. If it is not there, contact us with the email address and name you used and we will resend it.
Sizing and products
What size should I order?
Every product page includes a full size chart with chest and length measurements. Measure a shirt you already own and love, lay it flat, and compare. If you are between sizes or want a relaxed fit, size up.
Will the colour match what I see on screen?
Very closely, but not perfectly. Every screen is calibrated differently, so a small shift in tone is normal and is not considered a defect.
How should I wash my item?
Wash inside out, cold, on a gentle cycle. Tumble dry low or hang dry. Do not iron directly on the print and do not use bleach. The wash-and-care guide on every product page has the full detail.
Can I add my own name or text?
On products that support personalisation, yes — a text field appears on the product page. Please double-check your spelling, because personalised items cannot be refunded for typing errors.
Shipping
How long will my order take?
Production takes 3–5 business days for printed apparel and 5–10 for embroidered and hand-finished items. Delivery is 6–12 business days in the US and 10–28 internationally. Full detail is on our Shipping Policy page.
Do you ship internationally?
Yes, worldwide. Import duties or customs fees charged by your country are not included in our prices and are payable by the recipient.
How do I track my parcel?
You will receive a tracking number by email once your parcel ships. Tracking can take 2–4 days to start updating — that is normal.
My order arrived in two parcels.
That is expected when an order contains several items. They are often printed in different facilities and may arrive a few days apart, at no extra cost to you.
Returns, refunds and payment
What if my item is damaged or wrong?
Contact us within 30 days of delivery with your order number and photos. We will replace or refund it free of charge. See our Returns & Refunds Policy.
Can I return an item because I ordered the wrong size?
Because each item is printed to order for you specifically, we cannot cover a wrong size chosen at checkout. Please use the size chart before ordering.
Do I need to post the item back?
Usually not. We resolve most claims from photos alone. If a return is needed, we will send you an authorisation and address first.
How long does a refund take?
We process approved refunds in 3–5 business days; your bank then needs another 5–10 business days to post it.
Which payment methods do you accept?
Major credit and debit cards and PayPal, plus any wallet shown at checkout. All prices are in USD. See our Payment Policy.
Still stuck?
Send us a message on the contact page — we reply within 1–2 business days.